LiveChat review & overview
Dedicated live chat platform for sales and support with rich agent tooling and a large integration marketplace.
LiveChat sits in the live chat software space and is most often picked for sales + support chat, lifetime recurring affiliates, integration-heavy stacks. Below is a quick, no-fluff overview to help you decide if it fits.
Key facts
| Category | live chat software |
| Pricing | Starter from ~$24/agent/mo; Team ~$41; Business ~$59; Enterprise custom (billed annually). 14-day trial. |
| Best for | Sales + support chat, Lifetime recurring affiliates, Integration-heavy stacks |
| Affiliate program | Yes — LiveChat Partner Program (direct) |
Who it's for
LiveChat makes most sense for sales + support chat.
- Sales + support chat
- Lifetime recurring affiliates
- Integration-heavy stacks
Key features
What you actually get with LiveChat, drawn from independent reviews and the vendor's own documentation:
- Dedicated live chat with customizable widgets and chat templates
- AI tools: chat summaries, text enhancement (grammar/tone)
- Rich agent tooling, routing and advanced reporting
- Large integration marketplace (170+ tools)
- Multichannel: website, Facebook Messenger; SMS/Apple Messages on Enterprise; other social via paid marketplace apps
Integrations
LiveChat connects with HubSpot, Salesforce, Shopify, Mailchimp, WordPress, Facebook Messenger and 170+ marketplace apps.
What makes it stand out
A dedicated, integration-heavy live chat platform for sales and support.
Who it's best for
Sales and support teams wanting a dedicated chat tool with deep tooling and integrations.
Strengths & trade-offs
The honest balance for LiveChat, from independent reviews rather than its sales page. We go deeper in the full LiveChat review.
Strengths
- + Polished, feature-rich live chat with strong agent tooling
- + Large integration marketplace
- + Mature reporting and customization
Trade-offs
- - No permanent free plan (trial only)
- - WhatsApp/Instagram/X and SMS require paid marketplace apps or Enterprise
- - Per-agent pricing adds up for larger teams
Notable facts
Concrete, checkable details rather than marketing claims:
- No permanent free plan
- 170+ integrations in the marketplace
- Extra social channels (WhatsApp/Instagram/X) are paid marketplace apps
- Affiliate ~20% lifetime recurring, rising to ~22% (per input dataset)
Sources
The features and facts above on LiveChat are drawn from these independent reviews and vendor pages: