Close review & overview
Inside-sales CRM with built-in calling, SMS and email, designed for high-velocity remote sales teams.
Close sits in the sales crm space and is most often picked for inside/remote sales teams, startups doing high call volume, all-in-one calling + crm. Below is a quick, no-fluff overview to help you decide if it fits.
Key facts
| Category | sales CRM |
| Pricing | Base from ~$19/user/mo; Startup, Professional and Enterprise tiers scaling up (historically ~$49-$139/user/mo, billed annually). 14-day trial. |
| Best for | Inside/remote sales teams, Startups doing high call volume, All-in-one calling + CRM |
| Affiliate program | Yes — Rewardful |
Who it's for
Close makes most sense for inside/remote sales teams.
- Inside/remote sales teams
- Startups doing high call volume
- All-in-one calling + CRM
Key features
What you actually get with Close, drawn from independent reviews and the vendor's own documentation:
- Built-in calling with Power Dialer and (higher tiers) Predictive Dialer
- Native two-way email sync, SMS and a unified communication inbox
- Smart Views for list segmentation and high-velocity workflows
- AI Call Assistant / Notetaker (transcription) and AI lead summaries
- Multi-channel automated sequences and pipeline/opportunity tracking
Integrations
Close connects with Zapier, Zoom, Google Workspace, Mailchimp, HubSpot, Calendly and Native API.
What makes it stand out
An inside-sales CRM with a real phone system and dialers built in, made for call-heavy remote teams.
Who it's best for
High-velocity inside/remote sales teams and startups doing heavy call/SMS outreach.
Strengths & trade-offs
The honest balance for Close, from independent reviews rather than its sales page. We go deeper in the full Close review.
Strengths
- + Calling, SMS and email built in, no third-party phone integration needed
- + Purpose-built for outbound/inside sales speed
- + Power and Predictive dialers boost call volume per rep
Trade-offs
- - Usage-based calling/SMS billed on top of seat price (can add 40-75%)
- - Power Dialer only from Growth tier; Predictive only on Scale
- - Pricier per seat at higher tiers than basic pipeline CRMs
Notable facts
Concrete, checkable details rather than marketing claims:
- Calling/SMS usage billed separately from the seat fee
- AI Call Assistant add-on ~$50/mo plus ~$0.02/min transcribed
- 14-day trial, no permanent free plan
- Affiliate terms revised Feb 2025 to ~30% for up to 12 months (per input dataset)
Sources
The features and facts above on Close are drawn from these independent reviews and vendor pages: