Bitrix24 review & overview
Free-heavy all-in-one suite combining project/task management with CRM, chat, telephony, sites and HR tools for unlimited users on the free plan.
Bitrix24 sits in the all-in-one business suite space and is most often picked for teams wanting pm + crm in one, unlimited free users, all-in-one on a budget. Below is a quick, no-fluff overview to help you decide if it fits.
Key facts
| Category | all-in-one business suite |
| Pricing | Free for unlimited users; Basic ~$49/mo (5 users); Standard ~$99/mo (50 users); Professional ~$199/mo; Enterprise ~$399+/mo (flat tiers, billed annually). |
| Best for | Teams wanting PM + CRM in one, Unlimited free users, All-in-one on a budget |
| Affiliate program | Yes — Bitrix24 Partner Program (reseller, direct) |
Who it's for
Bitrix24 makes most sense for teams wanting pm + crm in one.
- Teams wanting PM + CRM in one
- Unlimited free users
- All-in-one on a budget
Key features
What you actually get with Bitrix24, drawn from independent reviews and the vendor's own documentation:
- Tasks and projects with Kanban, Gantt, calendar and list views
- Built-in CRM with sales pipeline
- Team chat, video calls and telephony (VoIP)
- Websites, landing pages and online store builder
- HR/automation tools and document management
- Free plan supports unlimited users
Integrations
Bitrix24 connects with Microsoft 365, Google Workspace, Slack, Zapier, Mailchimp, QuickBooks, Zoom and REST API / Bitrix24 Market apps.
What makes it stand out
A free-heavy all-in-one suite merging project management with CRM, chat and telephony for unlimited free users.
Who it's best for
SMBs wanting PM plus CRM, chat and telephony in one budget-friendly suite with unlimited free users.
Strengths & trade-offs
The honest balance for Bitrix24, from independent reviews rather than its sales page. We go deeper in the full Bitrix24 review.
Strengths
- + Unlimited users on the free plan
- + All-in-one: PM + CRM + chat + telephony + sites
- + Flat per-account paid tiers cap cost predictably
Trade-offs
- - Sprawling feature set has a steep learning curve
- - Paid tiers cap user counts (Basic 5, Standard 50 users)
- - Telephony and Market apps require paid plans
Notable facts
Concrete, checkable details rather than marketing claims:
- Free plan allows an unlimited number of users with 5 GB storage
- Paid tiers are flat per-account but cap users (Basic 5, Standard 50)
- Telephony and Bitrix24 Market apps are paid-plan only
- Annual billing gives roughly 30% off versus monthly; 15-day trial of higher tiers
Sources
The features and facts above on Bitrix24 are drawn from these independent reviews and vendor pages: