Tidio pricing in 2026: every plan, what it costs and who it suits
Let's put real numbers on Tidio and what each plan gets you. Tidio sits in the live chat + ai chatbot space and offers a free plan, with the paid tiers laid out below from its public pricing page.
Live chat plus Lyro AI, favored by small ecommerce sites for automated support. Good news for testing: Tidio includes a free plan, so you can try it before spending anything. Live chat plus the Lyro AI chatbot, popular with small ecommerce and SMB sites for automated support.
Plans & pricing tiers
| Plan | Price (approx.) | What's included |
|---|---|---|
| Free | $0 | 50 billable conversations, 10 seats, ticketing |
| Starter | ~$29/mo | Basic chat + analytics |
| Growth | ~$59/mo | More conversations, features |
| Plus | from ~$749/mo | Custom/scale; Lyro AI billed separately |
Pricing here reflects published tiers at the time of writing; confirm current costs, billing cycle and local taxes with the vendor.
Prices verified 2026-06-28 from public vendor pricing. Plans and prices change — always confirm on the vendor's own site. No price here is guaranteed.
What you're paying for
The capabilities you are paying for with Tidio include:
- Live chat plus the Lyro AI chatbot (resolves up to ~67% of questions automatically)
- Flows: visual automation builder for support and conversion
- Ticketing and shared inbox
- Multichannel widget for websites; popular with small ecommerce
- Free plan with limited billable conversations
Not every feature ships on every plan; the tier table shows where each one unlocks.
Which plan to pick
Tidio is built for small and mid-size ecommerce/SMB sites wanting affordable chat plus AI automation. Match that description and the Starter plan (~$29/mo) is where to start; a higher tier earns its cost only when you need ai chatbot (lyro).
Is Tidio worth it?
Paid plans run from roughly $29 to $59 per month (or per seat, depending on the plan). If small ecommerce sites is your goal, start low: the cheapest paid tier covers it for most users, and ai chatbot (lyro) is what eventually pushes you up a level. Because there is a free plan, you can validate fit before paying anything. If money is tight, weigh the entry tier against rival tools before you commit.
Pricing watch-outs
- Lyro AI is a separate add-on that can roughly double the bill.
- Lyro AI is a separate paid add-on (per-conversation), not bundled by default.
- Affiliate ~30% lifetime recurring via PartnerStack (per input dataset).
Drawn from independent reviews and the vendor's own plan details (see sources below).
With Tidio, cost is driven more by the plan you choose than by raw usage, which makes budgeting simpler than with seat- or usage-metered tools.
Pricing FAQ
Does Tidio have a free plan?
Yes — Tidio offers a free plan or free tier, so you can start without paying. Paid tiers add capacity and advanced features.
How much does Tidio cost?
Its cheapest paid plan, Starter, lists at ~$29/mo. Paid plans run from roughly $29 to $59 per month (or per seat, depending on the plan). The exact bill depends on billing cycle and how many seats or how much usage you need.
Is there a cheaper alternative to Tidio?
There are cheaper live chat + ai chatbot options that cover the core job; the Tidio alternatives page lines up their entry costs for you.
Is Tidio worth the price for small ecommerce sites?
For small ecommerce sites it generally earns its cost at the entry tier; if that's only a side need, weigh it against a cheaper specialist first.
Which Tidio plan should I choose?
For small and mid-size ecommerce/SMB sites wanting affordable chat plus AI automation, the Starter plan (~$29/mo) is the usual place to begin; only climb a tier once ai chatbot (lyro) genuinely calls for it.
Sources
Figures and facts on this page are drawn from the following Tidio sources, so you can verify them yourself: